The Associate Fraud Analyst reviews and investigates suspected fraudulent activities of our credit union partners. This is an entry level position and will use various monitoring systems and reports to identify suspected fraudulent or suspicious activity. The role will research fraudulent and suspicious activity and take appropriate measures to validate transactions and prevent losses. Fraud Analysts will be required to provide excellent customer service and build meaningful relationships with our customers and our credit union partners.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Department: Fraud

Location: Remote. Schedule is 8:00am - 5:00pm MST

TOP JOB RESPONSIBILITIES:

• Monitor alerts and communications from various sources to identify and investigate suspicious activity or behavior.
• Take action to ensure members and credit unions are protected from further loss exposure from a fraud incident.
• Document all fraud incidents utilizing notes, emails, excel files, and case management systems.
• Staying current with on-the-job training, system proficiency, and fraud detection training.

Other responsibilities and opportunities:

• Report required items and any other suspicious activity or behavior that might warrant a SAR to BSA Department.
• Collaborate with other internal departments, partners, and law enforcement when needed during a fraud investigation.
• Understanding product and service offerings and basic fraud detection techniques.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• 1 years’ experience working for a financial institution.
• Must maintain confidentiality.
• Strong communication skills both verbal and written.
• General knowledge of Microsoft Office (Word, Excel, and Outlook).
• Works well in a team environment and working independently.
• Excellent customer service skills.
• Ability to prioritize workload based on member and department needs.

FLSA: Nonexempt

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $47,000 - $52,000.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Effectively communicate verbally and in writing. Handle confidential/sensitive information. Exhibit excellent customer service skills.

Frequently: Comprehend materials and follow instructions. Analyze and compute information. Problem solving and critical thinking. Exercise good judgment/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and internally.

Occasionally: Works independently, little supervision needed. Perform basic mathematical computations. Compile, copy and compare information.

Physical Requirements-

Constantly: Sit- remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard and hand motion. Speak coherently.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.